# Ironiq Returns and Refunds Policy
# Ironiq Returns & Refunds Policy
Thank you for shopping with Ironiq. If you are not fully satisfied with your purchase, you may request a return, exchange, or refund in accordance with the policy below.
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## 1) Return window
You must request a return or exchange **within 30 days** from the date your order is delivered.
After 30 days, we are generally **unable to accept** returns, except where required by applicable law.
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## 2) Eligibility
To be eligible for a return, the item must meet **all** of the following conditions:
- Unused, uninstalled, and in **like-new condition** (for hygiene reasons, used devices are not eligible)
- All accessories are included (e.g., cables, manuals, accessories, unused consumables), and the **original packaging** is intact
- You can provide an **order number or proof of purchase**
**Important:**
Before returning any item, you **must contact us** to obtain:
1. A **Return Merchandise Authorization (RMA)**, and
2. The correct **return address**
Unauthorized returns that are shipped back without an RMA may be refused.
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## 3) Non-returnable items
For hygiene, safety, and value-protection reasons, the following items are **non-returnable** except where required by law:
- Gift cards and digital products
- Opened consumables (e.g., detergents, cartridges, refills, or similar items)
- Customized or personalized products (e.g., engraved items)
- Items marked as **final sale** or **clearance**
- Free gifts, promotional items, or replacement parts sent at no charge
- Any Ironiq device that has been **used**, or shows signs of **damage, dirt, or odors**
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## 4) Exchanges
If your item arrives defective, damaged, or missing components, we will offer a replacement **subject to stock availability**.
Please contact us within **7 days** of delivery and include:
- Your **order number**, and
- **Photos or videos** clearly showing the issue
Send these details to: **airoxuk.sav@gmail.com**
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## 5) Refunds
Once your return is received and inspected:
- We will notify you by email whether your return is **approved or declined**.
- If approved, we will process a refund to your **original method of payment** within **3–7 business days** (processing times may vary depending on your bank or card issuer).
A **partial refund** may be issued in cases such as:
- Visible signs of use, hygiene issues, or damage
- Missing accessories or incomplete packaging
- Items returned **after** the standard return window, where we still accept them at our discretion
### If your refund is delayed or missing
If you have not received your refund:
1. Check your bank or card account again.
2. Contact your bank or card issuer (posting delays may occur).
3. If **10 business days** have passed since our refund approval email, contact us at **airoxuk.sav@gmail.com**.
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## 6) Return shipping costs & fees
- Unless the return is due to our error (defective item or incorrect item shipped), **return shipping costs are your responsibility** and are **non-refundable**.
- We strongly recommend using a **trackable shipping service**. We are not responsible for items lost or damaged in transit.
- If an exchange is approved, we may cover the **reshipment cost** in certain cases.
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## 7) Damaged or missing items upon delivery
If your order arrives damaged or with missing items:
- Contact us within **48 hours** of delivery.
- Include clear **photos** of:
- The outer box
- The shipping label
- The product and any damage
Send this information to **airoxuk.sav@gmail.com**.
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## 8) Wrong item received
If you receive a product different from what you ordered, we will **replace it at no cost**.
Please contact us as soon as possible.
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## 9) Order cancellations
You may **cancel your order within 1 hour** of placing it, provided fulfillment has not started.
After that, you must wait for delivery and use the **standard return process**.
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## 10) Return address
Return addresses may vary depending on the product and warehouse.
**Do not ship any items back** until you have:
- Contacted us, and
- Received your **RMA number** and **return instructions**
Contact: **airoxuk.sav@gmail.com**
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## 11) Your legal rights
Nothing in this policy limits your **statutory rights** under applicable consumer protection laws.
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## Contact
If you have any questions about this Returns & Refunds Policy, please contact us:
- Email: **airoxuk.sav@gmail.com**
- Website: **https://Ironiq-uk.com**
- Address: **90 York Wy, London, N1 9AG, United Kingdom**